FREE DELIVERY POLICY
John Paras Furniture offers FREE DELIVERY up to 50 miles from the nearest retail location on qualifying items over $399. Deliveries are only available to homes with access via paved and unobstructed roads. Delivery may also be arranged to homes in excess of 50 miles. The store manager will gladly figure the delivery charge when needed. Every effort is taken to arrive whithin the agreed upon delivery time frame. Please note that traffic conditions, equipment failure, and other unforeseen events are beyond our control and we are not to be held responsible.
FREE DELIVERY REQUIREMENTS
Please understand that each delivery truck carries up to twelve deliveries per route. We do our very best to get each delivery accomplished as quickly and efficiently as possible. To make this possible we require that you:
1.) MEASURE: Please, make any necessary measurements to ensure that items being delivered will fit through doors and hallways.
2.) REMOVE OBSTACLES: The removal and re-installation of doors, pictures and any other obstacles are your responsibility.
3.) CLEAR PATHWAY: A clean and clear walkway is essential for the safety of your delivery team. Please remove ice, snow, dirt or any other debris prior to the arrival of your delivery. We are unable to wait while pathways are cleared.
4.) BE THERE: Please, do not leave your home when expecting a delivery. When arranging for your delivery you were given a "time block" for arrival time. Once the truck on your route has been loaded, your delivery team will notify you of an estimated arrival time. Your delivery team will notify you of any adjustments to that time as their route progresses.
If you are unable to accommodate our "Free Delivery Requirements", we also offer extended delivery options.
1.) SPECIFIC TIME DELIVERY $45: Every effort will be made to arrive within 30 minutes of your designated time. Providing a specific time requires that we hold a truck and a delivery team for your delivery.
2.) DOOR REMOVAL$20: If you are unable to remove a door in order to make the opening wide enough to receive your delivery, we can assist. Please make arrangements at least 24 hours prior to your delivery date.
3.) RETURN MERCHANDISE $45 because:
a) Measurements were not taken to ensure that merchandise would fit through door and/or hallways, etc.
b) Small imperfections that can easily be repaired or touched up. Note: There is no such thing as a perfect piece of furniture. If you look close enough or long enough then you will find an imperfection.
c) Customer was not home to accept delivery.
d) Any return at the customers request.
While your delivery team will take great care moving furniture through your home, there is a chance that they will make small scratches or dents to your walls and/or doors. Unless there is complete negligence on our part, we cannot accept the burden of repair.
Thank you for choosing John Paras Furniture!
We do our very best to make your experience a positive one. Here are our company policies. If you have any questions, please call your nearest John Paras Furniture location.
If you are not completely satisfied with your purchase within 24 HOURS, you may exchange the item or return it for a full refund. In order to receive full credit for your return, the merchandise must be in like-new condition. Appliances, electronics, mattresses, and ready-to-assemble merchandise that has been opened cannot be returned. If you return your merchandise using your own vehicle, no charge will be assessed.
Some restrictions apply, see store for details.